This section discusses the Information Technology Management roles and responsibilities. So, read on to learn more.
Information Technology Management Roles and Responsibilities
Information Technology Management (ITM) is a function that performs and manages information technology. In an organizational context, Information Technology Management is the function that provides information technology services to support business activities.
ITM is responsible for the planning, implementation, operation, maintenance, and improvement of technology services to support the business. It is an umbrella for multiple roles and responsibilities which affect IT services.
Key Roles in Information Technology Management
The key roles in ITM are:
1. IT Director
The IT Director is responsible for the overall IT strategy, planning, and growth. He/She ensures that the organization’s IT systems are aligned to support business strategy and objectives. Additionally, he/she is responsible for developing a vision for the future of IT at his/her organization.
- Developing an IT strategy and aligning it with the business strategy.
- Developing an IT budget to meet the goals of his/her department.
- Ensuring that all technology complies with industry standards, government regulations, and best practices.
- Working with cross-functional teams to execute major projects to improve the efficiency of technology services in the organization.
2. IT Manager
The IT Manager is responsible for managing his/her team. He/She is in charge of managing human resources, ensuring timely completion of projects, and monitoring the overall performance of the team. He/She also ensures that his/her team is trained to develop technical skills and business acumen.
- Managing the IT team and recruiting new employees.
- Training the team on new technologies and methodologies.
- Monitoring work performance, providing direction, coaching, and mentoring.
- Developing strategic plans for the IT organization.
3. Business Analyst
The Business Analyst is responsible for analyzing business processes to support business requirements, developing functional specifications, and documenting business policies related to technology use.
Business Analysts are responsible for meeting the needs of the business by developing technical specifications and preparing documents that are used to define how technology will support business processes.
- Defining requirements to build a new application or enhance an existing application.
- Developing functional specifications and documenting business policies.
- Communicating business needs and working with IT management to ensure that applications are built to meet business requirements.
- Ensuring that applications meet the business needs and align with the organization’s strategy.
4. Project Manager
The Project Manager is responsible for planning, managing, tracking, and coordinating projects. He/She is responsible for building schedules, defining milestones, assigning resources, managing problems, and managing conflicts. His/her main objective is to meet the planned project deliverables within the given time and budget.
- Planning, managing, tracking, and coordinating projects.
- Managing issues that affect projects and resolving these issues.
- Managing the cost of projects and managing issues that affect cost.
- Developing project estimates and tracking expenditures.
- Monitoring a project’s progress to ensure that it meets its objectives and deliverables.
- Coordinating activities with other departments or external vendors.
5. Business Systems Analyst
The Business Systems Analyst is responsible for analyzing business processes to support business requirements, developing functional specifications, and documenting business policies related to technology use. He/she is responsible for analyzing business processes and identifying ways to improve them using technology.
Business Systems Analysts are responsible for:
- Defining requirements to build a new application or enhance an existing application.
- Developing functional specifications and documenting business policies.
- Communicating business needs and working with IT management to ensure that applications are built to meet business requirements.
- Ensuring that applications meet the business needs and align with the organization’s strategy.
